Shipping & Returns
Monty’s offers free standard shipping on all orders over $750+gst within New Zealand. Goods need to be sent to one location. Standard shipping times are 2 days. If your deadlines are very tight, additional charges may apply for overnight or even 1-3 hour urgent couriers. Please let us know what your deadline date is along with your delivery address when you place your order so that we can make sure that we can meet it.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped outside of New Zealand.
Permission to Return and to Receive Credit
Samples must be returned at your expense within 7 days or will be invoiced in full. We reserve the right to invoice samples in full prior to dispatch at our discretion. Clients will be reimbursed on returning goods. The goods must be in their original packaging and in merchantable folded condition or you will be charged a repacking fee of $3+gst per garment. Bulk orders of more than one size per garment will incur a $3+gst restocking fee per garment so please sample our garments if unsure. We will issue credit to your account or credit card. Please note that you are responsible for any freight charges on the sample order. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.